FAQ
FAQ – Your Questions Answered
Find answers to our most common questions below and get the help you need.
General Questions
What types of custom gifts and products do you offer?
We offer a variety of custom gifts including embroidered apparel, personalized home goods, engraved items, custom accessories, and unique holiday decorations.
What is the average turnaround time for personalized orders?
The average turnaround time for personalized orders is 5-7 business days. However, this may vary based on the complexity of the design and current order volume.
Can I see a preview of my custom design before it’s created?
Yes, upon request, we can provide a digital proof of your custom design for your review and approval before production begins.
Do you offer bulk order discounts?
Yes, we offer discounts for bulk orders. Please contact us for specific pricing details based on your order size.
How do I place an order for custom products?
You can place an order directly through our website by selecting the product, adding your customization details, and checking out. For larger or more complex orders, please contact us directly.
Shipping and Returns
What are your shipping options and estimated delivery times?
We offer free shipping, 3-5 business days
What is your return policy for personalized items?
Personalized items can only be returned if there is a defect or mistake on our part. Please review your digital proof carefully before approval to avoid errors.
Can I change or cancel my order after placing it?
Changes or cancellations can be made within 12 hours of placing your order. After this period, customization may have already started, and adjustments may not be possible.
What do I do if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours with photos of the damage, and we will work to resolve the issue as quickly as possible.
Customization and Design
What file types are accepted for custom design uploads?
We accept file types such as PNG, SVG, JPG, and PDF for custom design uploads. For embroidery and detailed prints, vector files like SVG or AI are preferred.
Can I choose the colors and fonts for my custom design?
Absolutely! You can choose from our available color and font options when placing your order. Custom color requests may also be accommodated upon request.
Is there an additional cost for intricate designs?
Yes, intricate or highly detailed designs may incur an additional cost due to the increased production time and materials required. Contact us for a quote.
How do I provide personalization details for my order?
Personalization details can be added in the designated customization field on the product page before adding the item to your cart.
Payments and Billing
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Venmo, Zelle and direct bank transfers. Zelle is our preferred payment method. Gift cards can also be used for eligible purchases.
Is my payment information secure?
Yes, we use industry-standard encryption and security protocols to ensure your payment information is safe and secure.
Do you offer gift cards or store credits?
Yes, we offer digital gift cards that can be purchased through our website and used for any of our products.